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Network Status
12/05/02 - Root Cause for outage.
Starting at 4:32am Pacific time a network outage was recorded. The
symptoms were severe packet loss to approximately 70% of our network and
loss of connectivity to the other 30%. This outage affected T1, Dialup
and some collocation customers in the San Diego ALGX facility. We have
installed a more powerful processor into the Cisco 7507 and it has been
moved from the border of the network. The temporary replacement router is
a Cisco 12000 Series GSR chassis. We have replaced all physical cross
connect cables that connect our core to our upstream provider. These
include all DS3, Fiber and Fast Ethernet interfaces.
We have split the switching load from 2 to 4 physical switches. A Cisco
case has been opened to expedite a permanent resolution to this issue.
We do not anticipate additional unscheduled service interruptions and we
will be scheduling an after hours outage during our maintenance window to
implement their recommendations.
12/04/02 - Router Maintenance on 12/05/02 between 2:00am and 4:00am
Co-location customers and T1 customers may possibly be affected by emergency maintence. The disruption will be limited to 1-2 outages. Each outage will be less than 5 minutes.
11/12/02 - Announcement of Equipment Upgrade on 11/14/02 from 12:00AM - 7:00AM
Wireless customers in the Ontario area may experience outages lasting up to 15 minutes during this time period.
11/08/02 - Announcement of Equipment Upgrade on 11/12/02 from 6:00AM - 7:00AM
Wireless customers in the UTC area may experience brief (5 minute) disruptions during this time.
11/05/02 - Announcement of Maintenance Window for 11/05/02 from 8:30PM - 1:00AM
Wireless customers in the Kearny Mesa area may experience a service outage lasting up to 30 minutes during this maintenance.
10/30/02 - Announcement of Maintenance Window for 10/30/02 from 6:30PM - 1:00AM
Wireless customers in the Ontario area may experience a service outage lasting up to 30 minutes during this maintenance.
10/30/02 - Announcement of Maintenance Window for 10/30/02 from 6:00PM - 8:30PM
Wireless customers in the Kearny Mesa area may experience a service outage lasting up to 30 minutes during this maintenance.
10/03/02 - Announcement of Maintenance Window for 10/26/02 from 12:00AM - 12:30AM
There will be an approximately 10 minute outage at some point during the 30 minute maintenance window.
10/03/02 - Announcement of Maintenance Window for 10/04/02 from 1:00 - 5:
00AM
10/01/02 - Announcement of Maintenance Window for 10/02/02 from 2:00 - 5:
00AM
Dialup customers in the Los Angeles region may experience difficulty connecting
during this maintenance.
09/30/02 - Announcement of Maintenance Window for 10/01/02 from 2:00 - 5:00AM
Dialup customers in the Los Angeles region may experience difficulty connecting during this maintenance.
09/23/02 - Announcement of Maintenance Window for 09/25/02 at 12:00 midnight.
We will be rebooting one of our core routers. During this maintenance customers may experience 5 minutes of downtime.
09/19/02 - Announcement of Maintenance Window for 09/20/02 from 5:00am - 9:00am.
Wireless customers in the Ontario area may experience service outages lasting up to 30 minutes while equipment is upgraded.
08/09/02 - Announcement of Extended Maintenance Window for Saturday, August 10, 2002
12:01AM ET - 08:00AM ET
Terracom, Inc will be making mission-critical improvements to our
nationwide network during this extended maintenance window. This will result
in significant periods of service disruption (outage) throughout the network
while this major initiative is ongoing.
During the maintenance event, we will be implementing certain network-wide
routing policy changes. This will enable us to increase service reliability
and to combine the multiple disparate IP networks we now operate into a
single more efficient backbone.
We ask for your continued understanding during this extended maintenance
window. We feel we must make these changes now in order to ensure that we
can continue to deliver you reliable Internet services in the future.
10/04/02 - Maintenance outage at 2:00AM on Friday morning to upgrade network infrastrcuture.
08/08/02 - ALGX DS3 peering had a problem between 9:50am - 10:20am. All traffic was then routing over ATT. Reset peering with ATT and forcing the route over Level3. Everything should be back to normal.
08/02/02 - News server problems: We are experiencing problems posting to all of our news groups. We are working on the issue. There is no problems retrieving from the server, only posting a new message to it.
07/02/02 - XO T1 Outage:
XO Communications is currently experiencing an outage of service in the San Diego area. Your symptoms may include total loss of connectivity to the internet, long ping times and packet loss. XO is aware of the problem and is working to resolve it.
07/01/02 - T1 and Colocation Outage:
Allegiance Telecom is experiencing severe network related problems on a national scale. Your symptoms may include total loss of connectivity to the internet, long ping times and packet loss. They are aware of the issues and are working to resolve them.
06/13/02 - T1 Outage:
Allegiance Telecom is experiencing severe network related problems. Your symptoms may include loss of connectivity to the internet or long ping times. They are aware of the issues and are working to resolve.
05/09/02 - Routing Issues:
The Internet Traffic Report is stating that there is a problem with global routing on the Internet. It has been going on
since 05/08/02, TNS.net is not in control of these issues, it is a global problem. As soon as we have more information we
will post it. The traffic report can be found here.
04/17/02 - Maintenance: There will be a 1 hour maintenance window starting at 2 am 04/19/02 for network maintenance.
04/05/02 - Service restored 2:40pm
04/05/02 - Outage:
Areas affected were dial-up authentication, T1 customers and primary collocation facility in San Diego, CA.
Root Cause Power Supply in edge switch died, was replaced with cold spare redundant hardware. Will require scheduled outage to restore back to optimal service state.
04/04/02 - The Allegiance outage has been resolved.
04/03/02 - Allegience T1 customers: There is currently a San Diego County wide service outage. This only affects T1 customers.
04/01/02 - We have turned off the spam filter - it will be turned back on within the next few days.
02/12/02 - We are now filtering incoming SNMP traffic because of a CERT advisory. If you need access to your equipment via SNMP in our colocation facility, please let us know. The advisory can be found here.
01/23/02 - We have begun to limit the size of incomming email messages to 10MB per message.
01/23/02 - Due to an unusually high CPU load on our team of mail servers we have diasabled our spam filter - we anticipate having it back on line within 24 hours.
01/15/02 - We are in the process of testing and installing a new Spam Filtering software. We plan to have it implimented site wide by the end of the week. Our tests have found that 98% of the Spam has been identified accurately.
01/14/02 - Update and configured new News Server. The address is still news.tns.net but we have increase our capacity and retention times.
01/12/02 - We have installed a new live support feature on our website. You will be able to recieve technical assistance from a live support representative during regular business hours. After hours an email will be sent to the correct department to address your issue.
01/11/02 - Our new web site is live an online.
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